Terms & Conditions
This agreement is in effect as of January 1, 2015.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
We accept payment via PayPal (Worldwide), or by Credit/Debit Card (U.S. customers only) through our highly secure 2048bit SSL encrypted connection.
We accept: Visa, Discover, Mastercard, American Express, PayPal
PayPal eCheck orders with not be processed or shipped until payment has been cleared. This goes for international orders as well. Upon receiving payment, your order will be marked as processing signifying your order has been received and awaiting further action. When marked as “Complete” this usually means that your order has shipped, and you should receive a conformation email shortly.
We must collect sales tax on orders being shipped to California.
United States Shipping
We offer shipping via USPS to destinations in the United States. First Class shipping is available to packages weighing under 1lb only. All other packages will be shipped via Priority Mail. Packages will be issued a tracking number. Non custom orders usually ship within 48 hours after being placed Monday – Friday (Except Holidays, or otherwise stated).
Estimated Delivery Times (not guaranteed):
First Class Mail: Up to 8 business days
Priority Mail: 2 -3 business days
U.S. Military Addresses
Due to the nature of certain military destinations tracking information may not be available, and packages may take longer than expected to arrive.
We ship Worldwide!
We use the U.S. Postal Service for international parcels via First Class Mail, Priority Mail, and Priority Mail Express. Due to customs holding packages delivery times are estimated. It may take longer than expected to receive your package. Most packages will be issued a tracking number, however some tracking information may not be completely accurate to the packages current location.
Duties, Taxes, Import Fees
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs might be prior to ordering. Also note if your package gets stuck at customs in your country, it is your (the buyer) responsibility to sort out any issues. Usually your package will show up, but just not on the date specified for delivery.
Insurance & Signature Confirmation
Orders over $500.00 must be insured for the full value, as well as signature confirmation. These extra fees are included into the total shipping cost.
Tracking information is emailed to the buyer after package has shipped. We offer several ways to track your package. One via a tracking link within your confirmation email, and also on our website under “Track Order”. You can also find the tracking option in your user account.
Unverified or Incomplete Addresses
We are not responsible for shipping charges from packages that are returned to us because of an incomplete/unverified address. If your package has been returned please email us, and we will be more than happy to resend your package with the correct address after shipping charges have been paid.
Orders marked as shipped may not physically be shipped until the next business day if the carrier has already picked up for the day. We work late and sometimes finish orders later in the day, but they cannot be physically shipped until the following business day.
Shipments marked as “Delivered” by the carrier, but are missing are not our responsibility. Most packages are issued standard $50.00 of insurance. It is the buyers responsibility to file a claim with the US Postal Service.
Here are a few things to keep in mind when returning a product you purchased from MAINFrame Customs.
- You must contact us within 30 days of purchase and receive return authorization before sending back your items. You must have a valid order number, or proof of order.
- Products must be in the original condition/packaging including any manuals or accessories.
- Refunds will be issued to the payment type that was used when the original order was placed. Please allow up to 5 business days for the return to be processed, and for the payment to appear in your account.
- All shipping charges including our shipping cost with “Free Shipping” are non refundable.
- Shipping costs associated to send the items back to us are the buyers responsibility.
- Some items are non returnable (see list below).
- If we receive a return that does not follow these requirements we are not obligated to issue the refund, or to return the items back to you.
- To initiate the return process please Contact Us.
If you receive your order, and there are items that do not match what was ordered please contact us and we will make arrangements to issue an exchange, or refund including shipping both ways.
Damaged or Defective Items
- Damaged items must be reported to us within 3 days of receiving your order to grant return authorization. Please contact us immediately is your order arrives damaged.
- Defective items that carry a manufacturers warranty must be dealt with the manufacturer.
Non Returnable Items
- Sleeve including our Teleios 4mm/8mm, and our Coreless Paracord cannot be returned.
- All wire cannot be returned
- Pre cut or pre crimped wires cannot be exchanged or returned
(5) Product Images
– Some product images may not be a true representation of the actual product.
– Some of our products may contain sharp edges, and or small pieces. They do not provide safety protection towards pets, children, or body parts.
(7) Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Where in, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any www.mainframecustom.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
i. You agree to indemnify and hold harmless www.mainframecustom.com and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
(9) Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from www.mainframecustom.com or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
(10) Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Www.mainframecustom.com will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on www.mainframecustom.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of www.mainframecustom.com, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by www.mainframecustom.com.
(12) Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
(13) Governing Law
This website is controlled by www.mainframecustom.com. It can be accessed by most countries around the world. By accessing our website, you agree that the statutes and laws of our state, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at: