Return Policy

All returns or refunds must comply with MainFrame Custom’s returns and/or refunds policy. Before returning any product, you must contact us and obtain a Return Merchandise Authorization number (RMA number) for you to include with your return. Once issued, RMA numbers are valid for 30 days within which time returned products must be received by MainFrame Customs. MainFrame Customs does not accept expired returns or returns without an RMA number. You must return the product(s) to us in the original packaging. You are responsible for properly packaging product(s) to be returned and for delivering the product(s) to the common carrier designated by MainFrame Customs. You are responsible for the risk of loss or damage, as well as shipping and handling fees, for a product(s) that you return.

Refunds and Store Credits

Credits for returned product(s) will be issued in the original form of payment within a reasonable amount of time after receipt and inspection of returned product(s). If the original payment method is no longer viable, a store credit will be issued. All returned merchandise must be accompanied by its original packaging, accessories, and manuals, otherwise, your return may be subject to additional fees. Original shipping, handling, delivery, and associated fees are not refundable. All software containing licenses is non-returnable and non-refundable. MainFrame Customs will not issue a refund for license-based software that is returned.

Notwithstanding the other provisions in this Agreement, no product shall be eligible for return or refund if MainFrame Customs determines, in its commercially reasonable judgment, that the product was rendered inoperable or physically damaged as a result of negligent, reckless, or intentionally wrongful acts or omissions after delivery to or pick-up by Customer.

Refusal to Accept Delivery

If a product is returned to us by you or by the carrier, whether for repair, warranty service or otherwise, and you refuse to accept the return of the product, fail to pay for services that you agreed to pay for with respect to such product, or otherwise fail to cooperate with us in the return or repair of the product, and such refusal or failure continues for 60 days, then you agree that, without the need for any additional consideration, all right, title and interest in and to such product shall transfer to MainFrame Customs and you shall have no further rights with respect thereto.

Parts, Accessories, and Components

Individual parts, accessories, and components may be returned if the product being returned was delivered within the last 30 days. All such returned products may be subject to a 15% restocking fee.

Nonreturnable Items

Special Orders and Custom-designed products are not eligible for return. Additional non-returnable items include: 

  • Sleeve including our Teleios 4mm/8mm, and our Coreless Paracord cannot be returned.
  • All wire cannot be returned
  • Pre cut or pre crimped wires cannot be exchanged or returned

Limitation of Warranties

By using this website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

i) the use of our Resources will meet your needs or requirements.

ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.

iii) the information obtained by using our Resources will be accurate or reliable, and

iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

Furthermore, you understand and agree that:

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

vi) no information or advice, whether expressed, implied, oral or written, obtained by you from MainFrame Customs or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

Limitation of Liability

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. MainFrame Customs will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.